Red Robin Gourmet Burgers, Lawrenceville GA
The night before we went here we were talking about how to take something "gourmet" and make it blow up. How do you take a YEAH! Burger, a FLIP Burger Boutique or any genre for that matter and make it big BUT make it right – so what’s replicated, is authentic to the original. After tonight were convinced you can’t.
To be honest, we’ve been here several times over the past few years and been burned on most occasions. So, you ask yourself, WHY, WHY, WHY?!? would we go there? We were trying to get to a movie at a certain time so we decided that’s it’d been a while – let’s give them another shot! DUMB, DUMB DUMB!!!
We were seated right away and soon had our drinks. I chose the raspberry limeade and it was one of the highlights of the meal. Can you see where this is going?
We both couldn’t remember the last time we had a burger so we threw caution to the wind and both ordered a cheeseburger.
My burger was okay, and I mean, just okay. The meat was thin and did not have much flavor on it’s own. The “bottomless” fries are just steak fries out of a bag. Woot! (with the greatest sarcasm possible). How does Red Robin have the audacity to put “gourmet” in their name? There is NOTHING “gourmet” about it, except perhaps the prices.
Melanie’s burger was cold. I mean the bun was cold to the touch! The fries were hot. This tells me that they were out of fries, the burger was done, so it sat there and got cold while the fries got done. When we brought this to our server’s attention and proposed this theory, she agreed! So, this happens often enough where she’s accustomed to it? Has Red Robin not heard of a salamander? (If you’ve never been in the restaurant business, it’s a food warmer). The real question is this – how can a place that goes through fries like Lindsey Lohan goes through jails run out? Dinner hour on a Saturday night? Somebody was asleep at the wheel…
When you send something back the entire dining experience is disrupted. Either one diner waits for their food to get cold while the other diners meal is remedied or you go ahead and eat and then by the time you’re done the other diners food arrives and its their turn to eat alone. The meal, the dining experience – is ruined.
While the situation was rectified, something should be comp’d at this point. Some places will simply take that entrée off the ticket, others will offer a complimentary dessert or appetizer on your next visit. While a manager came by to make sure it was taken care of, no effort was made to apologize or acknowledge that something wrong had occurred. Yes, I could’ve brought this to the manager’s attention BUT I shouldn’t have to! I vote with my wallet and I can assure you, we’ll never darken the doors of Red Robin again. Guten appetit!
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